Quick Answer
When an iPhone battery drains faster than expected, open Settings > Battery before changing multiple settings. Check Battery suggestions, Daily Usage, and App and System Activity to identify whether the drain comes from screen use, background activity, notifications, weak signal, an update, or normal heavy use.
Turn on Low Power Mode for immediate savings, but do not assume background apps are responsible without checking the Battery report. Battery aging, poor cellular coverage, high brightness, recent setup activity, and unusual heat can produce similar symptoms.
Table of Contents
Safety Check
Stop using or charging the iPhone and arrange professional inspection when any of these conditions are present:
- The screen or back panel is lifting or bulging.
- The battery or phone appears swollen.
- The iPhone produces smoke, sparks, or a chemical smell.
- The phone becomes dangerously hot while idle or charging.
- Liquid entered the device.
- The battery drains rapidly immediately after a drop or physical impact.
- The phone repeatedly shuts down while becoming unusually hot.
- The charging port, cable, or adapter appears melted or burned.
Do not open the iPhone, puncture or press a swollen battery, place the phone in a freezer, or continue charging a visibly damaged device. Apple states that lithium-ion battery replacement should be handled carefully and recommends trained service providers for most customers.
Choose the Symptom That Matches
| What you observe | What it may suggest | First diagnostic step |
| One app appears at the top of Battery usage | Heavy on-screen or background activity from that app | Open the app’s Battery details |
| Battery drain began after updating iOS | Update-related background tasks may still be completing | Check for an Ongoing iOS Update insight |
| Battery drains mainly in areas with weak signal | The phone may be searching for cellular or Wi-Fi service | Compare usage in a strong-signal location |
| Battery drains while the screen is active | Brightness, video, gaming, navigation, or camera use may explain it | Compare Screen Active time |
| Battery drops while the phone is unused | Background activity, notifications, signal searching, or battery aging may be involved | Review Screen Idle and background usage |
| Battery percentage falls quickly below a certain level | Battery capacity or reporting may be degraded | Check Battery Health |
| The phone is hot while draining | An app, setup task, update, charging condition, or hardware issue may be involved | Stop heavy use and let it cool |
| Battery life has gradually shortened over months or years | Normal chemical aging becomes more plausible | Review Maximum Capacity and service messages |
The Battery report helps narrow the cause, but one high percentage does not automatically mean an app is defective. An app may appear at the top simply because it was used more than the others.
1-Minute Safe Checks
Complete these checks before deleting applications or resetting the iPhone:
- Open Settings > Battery.
- Read any suggestions or Insights shown above Daily Usage.
- Check whether today’s use is higher than usual.
- Tap View All Battery Usage when available.
- Identify the apps or system activities using the most battery.
- Check whether the usage is marked On Screen, Background, Notifications, or No Mobile Coverage and Low Signal.
- Reduce screen brightness.
- Connect to stable Wi-Fi when available.
- Turn on Low Power Mode.
- Restart the iPhone if one app appears stuck or the phone is behaving abnormally.
Do not force-close every application repeatedly. Concentrate on the application or system activity identified in Battery settings.
Fix 1: Diagnose the Drain in Battery Settings
OFFICIALLY DOCUMENTED STEP
Use This When
Use this first for any fast-drain complaint when the iPhone still turns on and can open Settings.
Why It May Help
The Battery screen shows recent charging history, battery-level changes, screen activity, and the applications or system services that consumed power. Current iOS versions may also display suggestions and Insights that explain unusual usage.
Apple’s Daily Usage view compares current consumption with recent days and can identify background activity, notifications, low signal, update activity, and other conditions affecting battery life.
Steps
- Open Settings.
- Tap Battery.
- Read any suggestions or Insights above the usage chart.
- Review the Daily Usage graph.
- Tap View All Battery Usage when the option is available.
- Select a day when the drain was unusually high.
- Review App and System Activity Usage.
- Tap the application using the most power.
- Compare its battery percentage with:
- On-screen time
- Background time
- Notifications
- Cellular or low-signal activity
- Repeat the check after making one targeted change.
Expected Result
You should identify a specific application, system activity, usage pattern, or network condition that coincides with the battery drain.
What the Result Means
- If an application has high battery use and long on-screen time, the drain may be consistent with active use rather than a malfunction.
- If an application has unusually long background activity, review that app’s background, location, notification, download, streaming, and synchronization behavior.
- If no single app stands out, check signal conditions, screen brightness, recent update activity, and Battery Health.
- The Battery report indicates where power was used. It does not prove that the listed application is faulty.
Fix 2: Allow Update or Setup Activity to Finish
CONDITIONAL STEP
Use This When
Use this when battery life became worse immediately after:
- An iOS update
- Restoring a backup
- Setting up a new iPhone
- Transferring data from another device
- Reinstalling many applications
- Enabling iCloud Photos or another large synchronization process
Why It May Help
After an update or device setup, iOS may continue indexing files, updating applications, processing photos, synchronizing data, and completing other tasks in the background.
Apple states that battery life may be temporarily lower after an update and recommends waiting a few days before checking again. Battery settings may show Ongoing iOS Update or Ongoing Device Setup while these tasks continue.
Steps
- Open Settings > Battery.
- Look for:
- Ongoing iOS Update
- Ongoing Device Setup
- Another temporary Battery insight
- Connect the iPhone to reliable Wi-Fi.
- Connect it to a suitable charger when convenient.
- Avoid repeatedly restarting the device.
- Allow background processing to complete.
- Check Battery usage again after a few days of normal use.
Expected Result
Battery consumption and temperature should return closer to the phone’s normal pattern after background work finishes.
What the Result Means
- If the drain improves, temporary update or setup activity may have contributed.
- If the drain remains severe after several days and no ongoing activity is shown, investigate specific applications, signal conditions, and Battery Health.
Fix 3: Reduce the Specific App’s Background Activity
DIAGNOSTIC AND CONDITIONAL STEP
Use This When
Use this when Battery settings show that one application has substantial Background Activity.
Why It May Help
Background activity can include music playback, navigation, file transfers, photo synchronization, mail retrieval, uploads, downloads, calls, or location tracking. Some of these activities are expected and necessary.
The goal is not to disable every background feature. Change only the app identified in Battery settings and preserve features you actually need.
Steps
- Open Settings > Battery.
- Select the app with high background usage.
- Confirm that the background time is unusual compared with how you use the app.
- Open the app and check for:
- Active downloads
- Uploads or cloud synchronization
- Music or video playback
- Navigation
- Voice or video calls
- Offline-content downloads
- Stop any task you no longer need.
- Open Settings > General > Background App Refresh.
- Turn off Background App Refresh only for the affected app when continuous refresh is unnecessary.
- Open Settings > Notifications.
- Select the app.
- Reduce unnecessary alerts when Battery usage shows frequent notification activity.
- Open Settings > Privacy & Security > Location Services when location activity is involved.
- Select the app and choose the least-permissive location option that still allows the app to work correctly.
- Monitor Battery usage for at least one normal usage cycle.
Do not remove location access from navigation, emergency, safety, delivery, fitness, or tracking applications when that access is required for their intended function.
Expected Result
The affected app should show less unnecessary background time without losing the functions you depend on.
What the Result Means
- If battery life improves, that app’s background behavior or notification frequency may have contributed.
- If the app still shows excessive activity, update it, restart the iPhone, and contact the app developer when the behavior appears abnormal.
- If battery use remains unchanged, restore settings that are necessary and continue diagnosing other causes.
Fix 4: Turn On Low Power Mode
OFFICIALLY DOCUMENTED STEP
Use This When
Use Low Power Mode when you need the battery to last longer immediately or while you investigate the source of the drain.
Why It May Help
Low Power Mode reduces power consumption by limiting features such as Background App Refresh, automatic downloads, Mail fetch, display brightness, visual effects, and some performance behavior.
It is a power-saving feature, not a diagnosis. If the battery drains extremely quickly even with Low Power Mode enabled, continue checking usage and battery health.
On iPhone 15 and Later
- Open Settings.
- Tap Battery.
- Tap Power Mode.
- Turn on Low Power Mode.
On iPhone 14 and Earlier
- Open Settings.
- Tap Battery.
- Turn on Low Power Mode.
Expected Result
The battery icon turns yellow, and the phone reduces supported background and display activity.
Low Power Mode normally turns off after the iPhone charges above 80 percent.
What the Result Means
- If battery life improves substantially, normal screen, network, background, or performance activity was consuming a meaningful amount of power.
- This does not identify which application or feature was responsible. Continue using Battery settings for diagnosis.
Fix 5: Reduce Display Power Use
CONDITIONAL STEP
Use This When
Use this when Battery settings show high Screen Active time or when the display remains bright for long periods.
Why It May Help
The display can consume substantial power, particularly during gaming, video playback, camera use, navigation, or prolonged use at high brightness.
Apple’s current battery guidance may show suggestions to enable Auto-Brightness, enable Auto-Lock, or reduce high brightness.
Steps
- Open Control Center.
- Lower brightness to a comfortable level.
- Open Settings > Accessibility > Display & Text Size.
- Turn on Auto-Brightness.
- Open Settings > Display & Brightness.
- Tap Auto-Lock.
- Choose a shorter interval that suits your use.
- On a supported Pro model, consider turning off Always On Display when you do not need it.
- Monitor Battery usage during a comparable day.
Expected Result
Battery use attributed to the display should decrease when screen time and brightness are reduced.
What the Result Means
- If battery life improves, screen activity was a significant contributor.
- If the battery continues falling quickly while the screen is off, focus on background activity, signal conditions, temperature, and battery health.
Fix 6: Check Wi-Fi, Cellular Signal, and 5G Settings
DIAGNOSTIC TEST
Use This When
Use this when Battery settings display:
- No Mobile Coverage
- Low Signal
- Cellular coverage activity
- Drain that occurs mainly while traveling
- Drain in one building or location
- Drain when mobile data is used instead of Wi-Fi
Why It May Help
An iPhone can use more power while searching for or maintaining a weak cellular or Wi-Fi connection. Apple recommends using Wi-Fi when available and using the device in an area with a strong signal when possible.
Steps
- Compare battery drain in your normal location with a known strong-signal location.
- Connect to stable Wi-Fi when available.
- Confirm that the Wi-Fi signal is strong enough for reliable use.
- If you will remain somewhere with no coverage for an extended period, consider Airplane Mode when calls and mobile data are not required.
- On a supported 5G iPhone:
- Open Settings.
- Tap Cellular.
- Tap Cellular Data Options.
- Tap Voice & Data.
- Select 5G Auto.
- Check whether the battery drain improves during a comparable period.
Do not enable Airplane Mode when you need normal cellular calls, messages, emergency availability, or mobile data.
Expected Result
Battery drain should decrease when the iPhone no longer has to search continuously for a usable signal.
What the Result Means
- If the problem occurs only in weak-coverage areas, the carrier network or building conditions become more relevant than an application fault.
- If the battery drains rapidly even on strong Wi-Fi and with good cellular coverage, continue with software and battery-health checks.
Fix 7: Update iOS and Affected Apps
OFFICIALLY DOCUMENTED STEP
Use This When
Use this when:
- The drain began after an application update.
- One app shows unexplained background usage.
- The phone is using an older supported iOS release.
- Battery suggestions recommend updating.
- A follow-up update is available after a recent iOS release.
Why It May Help
Updates may include fixes for application crashes, synchronization errors, compatibility problems, and system issues. Apple’s battery guidance recommends using the latest available iOS version before evaluating persistent drain.
Update iOS
- Back up important data.
- Connect the iPhone to power.
- Connect to reliable Wi-Fi.
- Open Settings.
- Tap General.
- Tap Software Update.
- Install an available update.
- Keep the iPhone connected until the update completes.
- Allow background update activity to finish before judging battery life.
Update Applications
- Open the App Store.
- Tap your profile picture.
- Review available app updates.
- Update the app identified in Battery settings.
- Restart the iPhone if the app continues behaving abnormally.
- Check Battery usage again after normal use.
Expected Result
The affected application or system should operate without unusual background activity.
What the Result Means
- If battery use improves after an update, a software issue or compatibility condition may have contributed.
- If the drain temporarily increases immediately after updating, check for an Ongoing iOS Update insight and allow background processing to finish.
Fix 8: Use Adaptive Power on Supported iPhones
OPTIONAL DEVICE-SPECIFIC STEP
Use This When
Use this when the iPhone supports Adaptive Power and is running iOS 26 or later.
As of the current Apple guidance, supported models include:
- iPhone 17 models
- iPhone Air
- iPhone 16 models
- iPhone 15 Pro
- iPhone 15 Pro Max
Model support may change with future iOS releases.
Why It May Help
Adaptive Power can make small performance adjustments, limit background activity, reduce brightness, and turn on Low Power Mode automatically when appropriate.
Steps
- Open Settings.
- Tap Battery.
- Tap Power Mode.
- Turn on Adaptive Power.
- Leave it enabled long enough to learn your normal usage pattern.
Adaptive Power requires time to learn usage and charging behavior. It is not an immediate repair for a defective battery.
Expected Result
The iPhone may automatically reduce consumption on days when use is higher than normal.
What the Result Means
- If daily battery life improves, Adaptive Power is helping manage variable usage.
- If the phone still loses charge unusually quickly while idle, inspect Battery usage and Battery Health rather than relying only on Adaptive Power.
Fix 9: Check Battery Health
OFFICIALLY DOCUMENTED DIAGNOSTIC STEP
Use This When
Check Battery Health when:
- Battery life has gradually shortened.
- The iPhone is several years old.
- The phone shuts down unexpectedly.
- The percentage drops unevenly.
- Battery usage does not show one clear software cause.
- Settings displays a battery-service message.
- The drain continues after app, update, display, and signal checks.
On iPhone 15 and Later
- Open Settings.
- Tap Battery.
- Tap Battery Health.
- Review:
- Maximum Capacity
- Cycle Count when shown
- Manufacturing and first-use information when shown
- Battery recommendations
- Service messages
On iPhone 14 and Earlier
- Open Settings.
- Tap Battery.
- Tap Battery Health & Charging.
- Review Maximum Capacity and any service recommendation.
Rechargeable batteries lose capacity as they chemically age. Apple states that battery capacity and performance eventually decline and that replacement may be recommended when Battery Health displays Service.
What the Result Means
- A lower Maximum Capacity means the battery holds less charge than when it was new. It does not measure every possible battery fault.
- If Battery Health displays Service, arrange an assessment or replacement through Apple or an authorized provider.
- If Maximum Capacity appears normal but severe drain continues, the cause may still involve usage, software, signal conditions, temperature, or another hardware problem.
- Battery-health information may be unavailable or inaccurate when iOS cannot verify the installed battery.
Fix 10: Review Charging and Temperature Conditions
CONDITIONAL STEP
Use This When
Use this when:
- The iPhone frequently becomes hot.
- Charging pauses or slows.
- Battery drain is worse during gaming, navigation, video calls, or outdoor use.
- The phone is regularly left in direct sunlight or a hot vehicle.
- The battery drains quickly while charging.
Why It May Help
Temperature affects battery performance and long-term aging. An iPhone may reduce performance, dim the screen, or pause charging when it becomes too hot or cold.
Apple states that the iPhone is designed to operate in ambient temperatures from 0°C to 35°C and that battery life can be shortened by use or storage outside recommended temperature ranges.
Steps
- Stop gaming, navigation, video recording, or other heavy use.
- Disconnect the charger if the phone becomes abnormally hot.
- Move the iPhone out of direct sunlight.
- Remove the case temporarily if it traps heat during charging.
- Place the phone in a dry, shaded location at normal room temperature.
- Allow it to cool naturally.
- Do not place it in a refrigerator or freezer.
- Resume charging only after the phone returns to a normal temperature.
- Check whether battery drain improves during normal-temperature use.
Expected Result
Charging and battery performance should return closer to normal after the device reaches an acceptable temperature.
What the Result Means
- If drain occurs mainly during heavy workloads or high temperatures, heat and usage may be major contributors.
- If the phone becomes hot while idle, loses charge rapidly without visible activity, or shows swelling, stop troubleshooting and arrange inspection.
When to Remove or Reinstall an App
Reinstall an app only when all of these conditions apply:
- Battery settings consistently identify that app.
- Its activity is not explained by normal use.
- Pending uploads or downloads have finished.
- The app has already been updated.
- Restarting the iPhone did not help.
- Important app data is synchronized or backed up.
- You know the login credentials required to sign in again.
Steps
- Confirm that the app’s information is backed up or synchronized.
- Record any settings or account details you may need.
- Delete the app.
- Restart the iPhone.
- Reinstall the app from the App Store.
- Sign in.
- Allow initial synchronization to finish.
- Compare Battery usage after normal use.
Deleting an app may erase information stored only inside that application. Do not delete authentication, finance, password-manager, work, medical, or security apps without confirming recovery access.
Do Not Factory Reset the iPhone Yet
A factory reset is not a routine fix for fast battery drain.
It will not correct:
- Normal heavy use
- Weak cellular coverage
- High screen brightness
- A chemically aged battery
- Battery swelling or hardware damage
- An app that resumes the same activity after restoration
- Temporary background work after an update
- High-temperature operating conditions
A reset erases local content and settings. Use Battery reports, targeted app checks, software updates, signal comparisons, temperature checks, and Battery Health before considering any data-erasing procedure.
If Apple Support specifically recommends erasing the iPhone for a confirmed software investigation, back up the device and understand that restoring the same applications and settings may also restore the original behavior.
When the Problem May Be Hardware-Related
Professional inspection becomes reasonable when:
- Battery Health displays Service.
- The battery is swollen.
- The iPhone shuts down while charge remains.
- The battery percentage changes suddenly.
- The phone becomes abnormally hot while idle.
- Fast drain continues after a clean software setup.
- Charging is intermittent with known-working accessories.
- The drain began immediately after liquid or impact damage.
- Battery information cannot be verified.
- The iPhone has already had an unknown or unverified battery replacement.
These observations support a hardware or battery possibility but do not identify the exact failed component.
When to Stop DIY Troubleshooting
Stop and arrange service when:
- The iPhone is swollen, smoking, leaking, or producing an unusual smell.
- The screen or back panel is lifting.
- Dangerous heat occurs during normal use or charging.
- The battery drains from charged to empty while the phone is idle.
- The device repeatedly shuts down unexpectedly.
- Battery Health recommends service.
- The phone has liquid or major physical damage.
- Important data could be lost through further troubleshooting.
- Opening the iPhone would be required.
Apple offers battery inspection and replacement through Apple and Apple Authorized Service Providers. The provider may need to inspect the device before giving a final repair estimate.
Common Mistakes
- Assuming the app with the highest percentage is defective
- Force-closing every app after each use
- Disabling every notification and location permission without checking Battery usage
- Judging battery life immediately after an iOS update
- Ignoring weak cellular signal
- Using maximum brightness all day
- Treating Low Power Mode as a permanent diagnosis
- Factory-resetting before checking Battery Health
- Replacing the battery without confirming the device model and service options
- Continuing to charge a swollen or dangerously hot iPhone
- Using an unverified battery-health application instead of the built-in Battery screen
- Confusing reduced battery capacity with a charging-cable problem
Frequently Asked Questions
Why is my iPhone battery suddenly draining fast?
Possible causes include increased app use, background activity, notifications, weak signal, high brightness, an ongoing iOS update, device setup, unusual heat, or battery aging. Check Settings > Battery to identify what changed before disabling features.
Does Background App Refresh drain the battery?
Background App Refresh can use power, but it is not automatically the cause of fast drain. Check whether the affected application shows substantial Background Activity before turning the feature off.
Why is the battery draining after an iOS update?
Some update-related tasks continue after the iPhone becomes usable. Apple recommends waiting a few days and checking Battery settings for an Ongoing iOS Update insight before deciding that the update caused a persistent problem.
Should I close all iPhone apps to save battery?
Not routinely. Close an application when it is frozen, unresponsive, or clearly behaving abnormally. Repeatedly closing every app may not address the actual source shown in Battery settings.
Does Low Power Mode damage the battery?
Low Power Mode is an Apple power-saving feature. It reduces or disables selected background, display, network, and performance behaviors but does not repair an aged or defective battery.
Why does my battery drain faster on mobile data?
Weak coverage and continuous signal searching can use additional power. Compare battery life on stable Wi-Fi and in an area with a strong cellular signal.
Is 80% Maximum Capacity automatically a failed battery?
Maximum Capacity reflects how much charge the battery can hold compared with when it was new. Review the full Battery Health screen and follow an Apple service recommendation when one appears rather than relying on one percentage alone.
Will Optimized Battery Charging stop daily battery drain?
Optimized Battery Charging is designed to reduce long-term battery wear by managing how the iPhone charges. It does not directly stop heavy app use, weak-signal drain, or excessive background activity.
Should I replace the battery?
Consider service when Battery Health displays Service, the capacity no longer supports your needs, the phone shuts down unexpectedly, or inspection identifies a battery problem. Stop using the phone immediately if swelling, dangerous heat, smoke, or odor is present.
Related Topics:
• iPhone Battery Health Dropping Fast
• iPhone Not Charging / Charging Slowly
• iPhone Fast Charging Not Working
Official Sources
Official sources checked: July 25, 2026
Apple
Page: If the battery in your iPhone or iPad drains too quickly
Direct verified URL: https://support.apple.com/en-ph/120745
URL status: Verified accessible on July 25, 2026
Supports:
- Checking Battery suggestions and Insights
- Reviewing Daily Usage
- Interpreting background activity, notifications, and low signal
- Waiting after an iOS update
- Using Wi-Fi and strong signal
- Using Adaptive Power and Low Power Mode
- Checking Battery Health
Scope limitation:
Daily Usage and Adaptive Power require supported software and hardware. Adaptive Power is not available on every iPhone model.
Apple
Page: Check battery usage on your iPhone
Direct verified URL: https://support.apple.com/en-ph/102432
URL status: Verified accessible on July 25, 2026
Supports:
- Opening Battery settings
- Viewing charging and daily-use information
- Viewing battery usage across recent days
- Finding Battery suggestions and Insights
Scope limitation:
The exact Battery screen and available reports depend on the installed iOS version.
Apple
Page: Use Low Power Mode to save battery life on your iPhone or iPad
Direct verified URL: https://support.apple.com/en-ph/101604
URL status: Verified accessible on July 25, 2026
Supports:
- Current Low Power Mode menu paths
- Reduced background activity
- Reduced display and automatic-download activity
- Automatic deactivation after charging above 80 percent
Scope limitation:
The menu path differs between iPhone 15 and later models and iPhone 14 and earlier models.
Apple
Page: About the battery and performance of iPhone 11 and later
Direct verified URL: https://support.apple.com/en-ph/106348
URL status: Verified accessible on July 25, 2026
Supports:
- Chemical battery aging
- Battery Health menu paths
- Maximum Capacity
- Cycle information on supported models
- Battery replacement recommendations
Scope limitation:
The page focuses on iPhone 11 and later. Battery information and menu labels vary by model and software version.
Apple
Page: About Charge Limit and Optimized Battery Charging on iPhone
Direct verified URL: https://support.apple.com/en-ph/108055
URL status: Verified accessible on July 25, 2026
Supports:
- How Optimized Battery Charging works
- Charge Limit on supported iPhone models
- Current charging-option menu paths
- The effect of battery chemical aging
Scope limitation:
Charge Limit settings described on the page apply to iPhone 15 and later.
Apple
Page: Apple Service and Repair for iPhone Battery
Direct verified URL: https://support.apple.com/en-ph/iphone/repair/battery-replacement
URL status: Verified accessible on July 25, 2026
Supports:
- Apple battery-service options
- Inspection by an Apple Authorized Service Provider
- Repair estimates after inspection
Scope limitation:
Pricing, coverage, appointment availability, and service options vary by provider and location.
How This Guide Was Verified
Last technically checked: July 25, 2026
Research method:
Current Apple battery-usage, fast-drain, Low Power Mode, Battery Health, charging-optimization, and service pages were opened. Page titles, menu differences, procedures, limitations, and clean direct URLs were checked before output.
Physically tested:
No—documentation reviewed.
Applies to:
Supported iPhone models running a current compatible version of iOS. Battery reports, Power Mode options, Adaptive Power, Battery Health details, and menu names differ by model and software version.
Important limitation:
Fast battery drain is a symptom, not a confirmed diagnosis. Remote troubleshooting cannot determine battery condition, internal damage, or exact real-world runtime without inspecting the device and its usage history.
Data-loss risk:
Low. The main procedures change settings but do not erase personal content. Reinstalling an app may remove data stored only inside that app. No factory reset is recommended.
Final Steps
- Begin with Settings > Battery and identify what consumed power before changing multiple features. Background activity is relevant only when the Battery report shows that an app was active while not on screen.
- Use Low Power Mode for immediate savings, then address the specific source shown in the report. Allow update and setup activity to finish, reduce unnecessary screen use, and compare battery life under strong network conditions.
- Check Battery Health when the drain has gradually worsened, percentage changes are irregular, or no software cause appears. Stop troubleshooting and arrange service when the battery is swollen, dangerously hot, physically damaged, or marked for service.