Facebook Comments Not Showing? 8 Fixes for Android & iPhone

If Facebook comments are not showing, not loading, missing, or stuck on a loading screen, first check the comment filter and test more than one post. If only one post is affected, the comments may be hidden, deleted, filtered, restricted, or unavailable to your account. If comments are missing from multiple posts, compare the Facebook app with a browser, test another internet connection, restart Facebook, and update the app.

Quick Answer

Try these fixes in order:

1. Select All comments or Newest comments when available.
2. Check whether comments are missing from one post or every post.
3. Open Facebook in a mobile browser.
4. Switch between Wi-Fi and mobile data.
5. Close Facebook and restart your phone.
6. Update Facebook and your phone software.
7. Clear the Facebook cache on Android.
8. Reinstall Facebook if the problem affects only the app.

Meta’s troubleshooting guidance recommends refreshing or reopening Facebook, checking the internet connection, updating the app, restarting the device, and trying another browser when Facebook is not working correctly.

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Why Are Facebook Comments Not Showing?

Facebook comments can disappear or fail to load for several different reasons.

The problem may be caused by:

• Facebook’s comment sorting or filtering
• A hidden or deleted comment
• A collapsed reply thread
• Post or Page moderation
• Account or comment restrictions
• A Facebook app problem
• A temporary connection problem
• Outdated Facebook software
• A problem limited to the Facebook app
• A Facebook-side problem

The first thing to determine is whether one post is affected or multiple posts are affected.

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Choose the Symptom That Matches

What you see	What it may mean	What to try
Only some comments appear	Comments may be ranked or filtered	Select All comments
Comments missing from one post	Post-specific issue may be involved	Test other posts
Comments missing from every post	App, account, network, or Facebook-side issue	Test browser and another network
Comments keep loading	Connection or app problem	Switch networks and restart Facebook
Comments work in browser but not app	App-specific problem	Update, clear cache, or reinstall
Your own comment disappeared	It may have been deleted, hidden, or moderated	Check the post from another account when appropriate
Comment count is visible but comments are missing	Ranked/filtered comments or visibility issue	Select All comments and expand replies
You cannot post or comment	Your account may have a temporary restriction	Check Facebook notifications/account status

A comparison test helps identify where the problem is, but it does not prove a specific cause by itself.

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1. Change Facebook From “Most Relevant” to “All Comments”

Try this first.

Facebook may show a ranked comment view instead of displaying every comment immediately.

Steps

1. Open the Facebook post.
2. Open the comments.
3. Look for Most relevant, Newest comments, or another sorting option.
4. Tap the current sorting option.
5. Select All comments when available.
6. If All comments is not available, try Newest comments.
7. Look for View more comments.
8. Expand collapsed reply threads.

Why this matters

If Facebook is displaying a ranked or filtered view, the comment count can be higher than the number of comments you initially see.

If the missing comments appear

The problem was likely related to the comment view rather than the Facebook app itself.

If they still do not appear

Continue to the next test.

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2. Check Whether One Post or Every Post Is Affected

This is the most useful diagnostic test before changing the app.

Try this

1. Open the post where comments are missing.
2. Check whether the comment count is visible.
3. Open two or three unrelated Facebook posts.
4. Check their comments.
5. Return to the original post.
6. Test it again.

If only one post is affected

Don’t immediately clear the Facebook cache or reinstall the app.

The comment may have been:

• Deleted
• Hidden
• Moderated
• Filtered
• Restricted
• Removed
• Placed inside a collapsed reply thread

Facebook’s help documentation explains that hidden comments can remain visible to the commenter and their friends while being hidden from other viewers.

If comments are missing from several unrelated posts

Continue with the app, browser, network, and update checks.

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3. Open Facebook in a Browser

This is one of the best ways to determine whether the problem is limited to the Facebook app.

On Android or iPhone

Open:

• Chrome
• Safari
• Firefox
• Another current browser

Sign in to the same Facebook account and open the same post.

Compare the results

Comments work in the browser but not the app:

The problem is more likely related to the installed Facebook app, its temporary data, or its current app session.

Comments fail in both the app and browser:

The problem may involve the post, account, network, or Facebook service. Do not keep reinstalling the app if the browser has the same problem.

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4. Switch Between Wi-Fi and Mobile Data

A connection problem can prevent comments from loading correctly.

If you are using Wi-Fi

Temporarily switch to mobile data.

If you are using mobile data

Connect to a reliable Wi-Fi network.

Then:

1. Close Facebook.
2. Reopen Facebook.
3. Open the affected post.
4. Test another post.
5. Check whether the comments now appear.

If comments work on one connection but not the other, the original network, router, VPN, DNS filtering, or network configuration may be contributing to the problem.

Meta recommends checking that the device has a reliable Wi-Fi or mobile-data connection when Facebook content does not load correctly.

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5. Close Facebook and Restart Your Phone

If Facebook has been running for a long time, restarting the app can resolve temporary app-session problems.

Android

1. Open recent apps.
2. Swipe Facebook away.
3. Reopen Facebook.
4. Test the comments.
5. If the problem remains, restart the phone.
6. Open Facebook again.

If Facebook remains unresponsive, Android users can also use Force stop from the Facebook app’s settings.

iPhone

1. Open the App Switcher.
2. Swipe Facebook away.
3. Reopen Facebook.
4. Test the comments.
5. Restart the iPhone if necessary.
6. Test Facebook again.

Meta recommends reopening Facebook and restarting the device as basic troubleshooting steps.

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6. Update Facebook

An outdated Facebook app can cause features to behave differently from the current version.

Android

1. Open the Google Play Store.
2. Tap your profile picture.
3. Tap Manage apps & device.
4. Open available updates.
5. Update Facebook if an update is available.
6. Reopen Facebook.
7. Test the comments.

iPhone

1. Open the App Store.
2. Tap your profile picture.
3. Check available updates.
4. Update Facebook if available.
5. Reopen Facebook.
6. Test the affected post.

Also check for an available Android or iOS system update.

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7. Clear Facebook Cache on Android

Use this step when:

• Comments work in your browser.
• Comments fail in the Facebook Android app.
• Restarting Facebook did not help.
• Facebook is already updated.

Steps

1. Open Settings.
2. Tap Apps or Applications.
3. Select Facebook.
4. Tap Storage, Storage & cache, or a similar option.
5. Tap Clear cache.
6. Reopen Facebook.
7. Test several posts.

Important: Do not confuse cache with storage

• Clear cache removes temporary files.
• Clear storage / Clear data resets the app’s locally stored information and may require you to sign in again.
• Start with Clear cache.
• If clearing the cache does nothing, continue troubleshooting rather than repeatedly clearing it.

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8. Reinstall Facebook

Reinstall Facebook only after the simpler troubleshooting steps have failed.

This is particularly useful when:

• Facebook works correctly in a browser.
• The problem happens only inside the app.
• Facebook is already updated.
• Restarting and clearing the Android cache did not help.

Android

1. Uninstall Facebook.
2. Restart the phone.
3. Reinstall Facebook from Google Play.
4. Sign in.
5. Test several posts.

iPhone

1. Touch and hold Facebook.
2. Tap Remove App.
3. Tap Delete App.
4. Restart the iPhone.
5. Reinstall Facebook from the App Store.
6. Sign in.
7. Test the comments.

Make sure you know your Facebook login details before removing the app.

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Facebook Comments Disappeared From One Post

If comments disappeared from only one post, reinstalling Facebook is unlikely to restore them.

Possible explanations include:

• The comment was deleted.
• The comment was hidden.
• The post owner removed it.
• A Page administrator moderated it.
• Facebook filtered it.
• The comment is inside a collapsed reply thread.
• The post’s visibility or comment permissions changed.

Test several unrelated posts before treating this as an app problem.

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Facebook Is Not Showing All Comments

If Facebook shows a comment count but you cannot see all the comments:

1. Open the comments.
2. Look for Most relevant.
3. Select All comments when available.
4. Try Newest comments if All comments is unavailable.
5. Expand replies.
6. Tap View more comments or similar options.

The number displayed in the comment count does not necessarily mean every comment will appear in the initial ranked view.

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Facebook Comments Are Stuck Loading

If the comments section continuously shows a loading indicator:

1. Refresh the post.
2. Close and reopen Facebook.
3. Switch from Wi-Fi to mobile data.
4. Try another post.
5. Open Facebook in a browser.
6. Restart the phone.
7. Update Facebook.
8. Clear the Android cache if the browser works normally but the Android app does not.

If comments fail in both the app and browser on multiple posts and networks, the problem may not be local to your phone.

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I Can See Comments, But I Cannot Comment

This is a different problem from comments simply not loading.

If you can read comments but Facebook will not let you post one, possible causes include:

• The post owner restricted commenting.
• The Page or group has comment restrictions.
• Your account has a temporary commenting restriction.
• The post has specific participation requirements.
• Facebook temporarily limited your ability to comment.

Meta currently documents situations where Facebook temporarily turns off a person’s ability to post, comment, or participate in a group.

If Facebook shows a restriction message, follow the instructions shown in your account rather than repeatedly trying to submit comments.

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When App Troubleshooting Will Not Restore a Missing Comment

Phone troubleshooting cannot restore a comment that has actually been:

• Deleted
• Hidden
• Moderated
• Removed
• Filtered
• Restricted
• Made unavailable to your account

In these situations, clearing the cache or reinstalling Facebook will not recreate the comment.

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When to Report Facebook Comments Not Showing

Report the problem when:

• Several unrelated posts are affected.
• Comments fail in both the app and browser.
• The problem continues on Wi-Fi and mobile data.
• Facebook is updated.
• Your phone is updated.
• The problem persists after restarting.
• There is no visible sorting, moderation, or account explanation.

When reporting the problem, include:

• Phone model
• Android/iOS version
• Facebook app version
• Affected post
• Approximate time the problem occurred
• Steps that reproduce the problem
• Screenshot or screen recording when possible

Meta provides a reporting process for Facebook features that are not working correctly.

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Common Mistakes

Reinstalling Facebook for One Missing Comment

If only one post is affected, first determine whether the comment was deleted, hidden, filtered, or restricted.

Assuming “Most Relevant” Shows Every Comment

Try All comments or Newest comments when those options are available.

Clearing Android Storage Instead of Cache

Start with Clear cache. Clearing storage/data is a more disruptive reset.

Using Cleaner Apps

You do not need a third-party cleaner app to clear Facebook’s Android cache. Use Android’s built-in app settings.

Factory-Resetting Your Phone

Do not factory-reset your phone because Facebook comments are missing. A factory reset will not restore a deleted or hidden Facebook comment and is unnecessary for a normal Facebook feature problem.

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Frequently Asked Questions

Related Guides

If Facebook comments are still not showing, the problem may be related to another Facebook feature, the Facebook app, or your phone’s network connection. These guides cover closely related problems:

• Facebook Reels Not Loading on Phone – Fix Facebook Reels that won’t load, keep buffering, or stop working.
• Facebook Notifications Not Working on Android – Troubleshoot missing or delayed Facebook notifications on Android.
• Mobile Data Keeps Disconnecting – Useful when Facebook content repeatedly stops loading over mobile data.
• LTE Not Working on Android – Troubleshoot missing or non-working LTE/4G connectivity that can prevent Facebook content from loading.
• Weak Signal Problem on Android – Check cellular signal problems when Facebook and other apps struggle to load content.
• Facebook Not Working on Phone
• Facebook Marketplace Not Working
• Facebook Session Expired

Which guide should you use?

• Facebook comments are missing, but other websites work: Start with the fixes on this page, especially comment sorting, browser testing, app updates, and Facebook-specific troubleshooting.
• Facebook works on Wi-Fi but not mobile data: Check Mobile Data Keeps Disconnecting and LTE Not Working on Android.
• Facebook and other apps have trouble loading over mobile data: Check Weak Signal Problem on Android and the related mobile-network guides.
• Another Facebook feature is also broken: Check Facebook Reels Not Loading or Facebook Notifications Not Working on Android depending on the symptom.

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Official Troubleshooting Resources

If Facebook comments are still not showing after trying the fixes above, these official support resources can help you troubleshoot the Facebook app, Android, or iPhone.

Meta / Facebook

Facebook Help Center — Troubleshooting Facebook

Use Facebook’s official troubleshooting guidance for problems with Facebook features, loading problems, connectivity, and other technical issues.

Facebook Help Center

Facebook — Report a Problem

If comments continue to fail across multiple posts, devices, browsers, or networks, you can report the technical problem directly to Facebook.

Report a Problem on Facebook

Facebook — Temporary Restrictions on Posting or Commenting

If you can see comments but cannot post your own comment, check Facebook’s information about temporary restrictions on posting and commenting.

Facebook Help: Temporary Restrictions

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Android / Google Support

If Facebook works in a browser but the Android app is not showing comments correctly, Google recommends standard app troubleshooting such as restarting the phone, checking for Android and app updates, force-stopping the app, clearing its cache, and reinstalling the app when necessary.

Google Android Help — Fix an Installed App That Isn’t Working

You can also use Google’s official Android troubleshooting resources for additional device and app problems:

Android Help

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Apple Support

If Facebook comments work in a browser but do not load correctly in the Facebook app on an iPhone or iPad, Apple recommends closing and reopening the app, restarting the device, checking for app and system updates, and deleting and reinstalling the app if necessary.

Apple Support – If an App Stops Responding or Won’t Open

If the problem may be related to an internet or Apple-service connection, Apple also recommends checking the connection, trying another network, updating the device, and checking its system status when applicable.

Apple Support – If You Can’t Connect to Apple Services

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Which official source should you use?

• Facebook problem: Start with Meta/Facebook Help.
• Facebook app not working on Android: Check Google Android Help and Facebook Help.
• Facebook app not working on iPhone: Check Apple Support and Facebook Help.
• Comments fail in both the app and browser: Start with Facebook Help and test your network before assuming the phone is the problem.
• You can see comments but cannot comment: Check Facebook’s information about account or commenting restrictions.

Official support pages are useful because Facebook, Android, and iOS interfaces can change over time. Always follow the instructions for your current device and software version.

How This Guide Was Verified

Last technically checked:
July 26, 2026

Research method:
The existing published article was reviewed against current Meta, Google Android, and Apple support documentation. Relevant official pages were opened, their titles were checked, and the supported troubleshooting steps were compared with the replacement article.

Physically tested:
No official documentation reviewed.

Applies to:
Facebook on supported Android phones, iPhones, mobile browsers, personal profiles, and Page posts. Available controls may differ by post type, account, app version, and region.

Important limitation:
Not every missing comment is a technical failure. Deleted, hidden, moderated, restricted, filtered, or collapsed comments may remain unavailable after all phone troubleshooting.

Data-loss risk:
None for sorting, network testing, restarting, updating, and Android cache clearing. Conditional risk applies when deleting or reinstalling the app because locally stored app information may be removed.

Bottom Line

If Facebook comments are not showing, do not immediately reinstall Facebook or reset your phone.

Start with the simplest diagnostic:

Check the comment filter → test another post → test Facebook in a browser → switch networks → restart → update → clear Android cache → reinstall only if necessary.

• If only one post is affected, the problem may be related to the comment itself, moderation, visibility, or the post.
• If comments are missing everywhere, compare the app with the browser and test another network.
• If the problem persists across multiple posts, browsers, and networks, report the problem to Facebook.

Facebook comment problems are not always phone problems. A missing comment can be caused by comment ranking, moderation, deletion, account restrictions, or Facebook itself.