App Problems on Android and iPhone
An application that stops working does not necessarily have a problem with the application itself.
The cause may be the internet connection, the phone’s operating system, permissions, battery restrictions, storage, the application installation, the user’s account, or the online service behind the app.
That is why troubleshooting should begin by identifying exactly what is failing.
If one application fails while other apps and websites work normally, an app-specific problem becomes more likely. If several applications cannot connect to the internet, the phone’s network connection deserves attention instead.
The Apps Problem section contains troubleshooting guides for popular mobile applications and services. These guides focus on specific symptoms rather than recommending the same generic reset for every application.
Useful questions include:
Does the problem affect one app or several? Does the app work on Wi-Fi but not mobile data? Does the website version work? Does the same account work on another device? Did the problem start after an application or operating-system update?
Answering these questions can help separate an application problem from a network, device, account, or service problem.
Avoid factory-resetting your entire phone because one application is malfunctioning. Start with the application and the specific symptom before changing device-wide settings.
If Facebook is not working on your phone, first find out whether the problem is the Facebook app, your internet connection, your account, or Facebook’s service. The fastest checks are to open another website, try Facebook in your mobile browser, switch between Wi-Fi and mobile data, restart the phone, and update Facebook. These steps apply … Read more